FAQs
Ordering
When Will My Order Ship?
Our team carefully prepares each order within 1-2 business days. For Preorders, we prioritize packing and shipping before the release date shown on the product page. We take our shipping promises seriously—basically, we'd rather organize a surprise birthday party for our competitor than let you down.
Where Do You Ship To?
We ship straight to the US and Canada. Beyond that, hunt us down on Amazon in tons of countries—because whether you're a kid, a grown-up kid, or just someone who refuses to act their age, OFJOY's got you covered. Interested in ordering and shipping elsewhere? Get in touch with us—we're happy to explore shipping options to other countries. Happiness ships worldwide.
I Have a Question about My Order, Who Can I Talk To?
We get it, games are important to us too.
For questions about your order, drop us a line and we'll look into the details to get you sorted.
A real person from our crew will get back to you faster than you can shuffle a deck.
Product
What makes your games special?
Our games are designed to spark creativity and build lasting connections! At OFJOY, we blend strategy, art, and playful twists into every board, card, and party game we create. Expect engaging challenges and delightful surprises with each play session.
How Are the Product Materials Sourced?
At OFJOY, we're obsessed with doing right by the planet. We partner with suppliers who get it—sustainability isn't just a buzzword for us, it's the whole point. Our products are built to last and built to matter: they're recyclable, crafted from recycled materials, or certified by the Forest Stewardship Council (FSC), which basically means we're sourcing from forests that are actually thriving. Everything we make goes through rigorous testing because we believe play should be safe, joyful, and guilt-free. No compromises.
Returns
What Is Your Return Policy?
At OFJOY, we're all about the joy—and if something didn't bring you that, we've got your back! We offer a hassle-free return policy so you can swap, return, or get your money back without any fuss. Head over to our 'Returns & Exchanges' page for all the details and get back to smiling!
My Item Arrived Damaged. What Should I Do?
We know how disappointing it is when something arrives damaged—we're truly sorry that happened. The good news is we're here to make it right.
Just reach out to our team ASAP and we'll handle it faster than you can say "why is my game box crushed?"
Payment
Do You Offer Cash on Delivery?
Why pay later when you can pay now and pretend you're responsible with money?
Can I Use Afterpay for Products That Will Ship to California?
Yup. We offer this as a payment option for customers in California and various other regions. Shop now, pay later in four interest-free installments. Simply select Afterpay at checkout. Sweet!
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